David from St. John's, NF CV stayed on August 28, 2004

"The hotel was overbooked, we had to wait 2 hours to get our rooms & then we were not given the room type booked. We reserved 2 rooms with 2 beds each. This was after standing in the que to check in for 45 minutes, 9:30PM in the evening. It has been 3 or 4 years since I have stayed at the Delta Chelsea. No matter the time of the day, there was always a large que for the front desk. Even the cocktail lounge in the hotel was full & understaffed. The Night Manager, was however, very apologetic & reduced our room rate from $149.00 per night to $99.00 per night. This made the stay palatable. Howver, the Delta Chelsea will not be my first choice next time @ $149.00 per night. I would however, consider the hotel @ $99.00 per night. The lobby is always hectic, the front desk staff look stressed, too many people & not enough staff or perhaps their system/lobby layout is not designed for the volume."

Recommends the hotel to others? No

Joan from Calgary, AB CA stayed on August 26, 2004

"Lots of activities for the kids. Awesome central Toronto location."

Recommends the hotel to others? Yes

Oris c. from Saline, MI US stayed on August 21, 2004

"We got a good price, and considering the location of the hotel I might consider staying there again. Still, I would only recommend this hotel with several qualifications. First of all, it really wasn't a comfortable experience, and there is no way it deserves its four star rating. The rooms are smallish, the beds fairly cheap, and the decor a bit run down in places (e.g, in our room). The service staff were professional and pleasant, but too few in numbers and overworked - I checked out of the hotel at 4:00 a.m. just to avoid the minimum 30-45 minute wait at the front desk! (Well, I was up anyway.) The family aspect of this hotel is greatly oversold in my opinion, as the pool isn't that great and the plethora of adult bookstores, etc. in the immediate area can make for some challanging explinations to a 7 year old. On the plus side, the internet cafe at the Yonge street access was inexpensive and very handy, and the location was very good in many respects."

Recommends the hotel to others? Yes

Don from Petrolia, ON CA stayed on August 19, 2004

"The Delta is a fantastic hotel - kid friendly, adult friendly and has all the amemnities you need. Also quite convenient if you are into shopping."

Recommends the hotel to others? Yes

Robert from Monroe, WA US stayed on August 17, 2004

"The kids (and I) loved the slide! Above all, that one thing made the stay in the hotel really enjoyable and made us all want to stay at there the next time we're in the area."

Recommends the hotel to others? Yes

Nancy from Webster, NY US stayed on July 27, 2004

"TH hotel staff was very helpful except one time we had asked the concierge for a recommendation for a restaurant. The comment was "all are good down Elm St" and we found it difficult to find this so, in our price range. SO we walked for quite a long time to find another...."

Recommends the hotel to others? Yes

Susan from Timmins, ON CA stayed on July 19, 2004

"The staff were very accomodating, even after we checked out. The bellhop kept our bags until our flight and when we came to get the bags they were loaded into the airport taxi. Extra requests for pillows and towels were addressed within 5-10 minutes and help was provided to courier shopping packages home. The Sunday brunch and menu were excellent, the ham and cheese omlette was very yummy. Check in staff offered an excellent choice of rooms and the beds were very comfortable."

Recommends the hotel to others? Yes

Diane from Hamilton, ON CA stayed on July 18, 2004

"I was upset that once I got into the hotel that my room was not ready. When it was it seemed like a quick clean and the bed was done quickly. There was dip in our king size bed, need new mattresses! Had to call twice to get hotel to cancel the in room movie that was charged to our account. Other than that it was a great hotel but too pricy especially the parking and the the dissatisfaction of the SMALL and tiny room with the balcony that had bird droppings everywhere."

Recommends the hotel to others? Yes

Ian from Mansfield, GB stayed on May 16, 2004

"It is sold as a 'family-friendly hotel'. Little did I realise that would mean the presence of 'Camp Chelsea' - swarms of young teenagers all over the place. I don't hate kids, but..."

Recommends the hotel to others? No

Anonymous guest from Richmond, ON CA stayed on January 28, 2004

"the room was very very cold, an extra blanket did not help at all"

Recommends the hotel to others? Yes

Cheryl from Smiths Falls, ON CA stayed on November 13, 2003

"I found the length of time to check-in and check-out was far to long. I feel that there should have been more terminals open. I found that the food area (buffet)restaurant staff quite friendly. The buffet appeared to be quite clean."

Recommends the hotel to others? Yes

Dana from Ann Arbor, MI US stayed on November 09, 2003

"Terrific place to stay for a family. They have children's activities and a wonderful indoor pool w/waterslide."

Recommends the hotel to others? Yes

Mark from Kent, GB stayed on October 27, 2003

"Overall great stay - my only 2 niggles were the reception area seemed very disorganised when I arrived - and it took me about 30 minutes to find out where to park and check in - which was a pain as it was me and my 2 kids (6 & 8). The pool was great - except it did tend to get overcrowded - maybe some kind of limit should be put in place. Apart from that GREAT will be back in the summer!"

Recommends the hotel to others? Yes